Refund policy

REFUND

If you regret your purchase, you will of course receive the amount you have paid to us back. In the event of an impairment for which you are liable, this purchase amount will be deducted. In exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

RIGHT OF RETURN

There is a 14-day full right of return on items purchased in our webshop.

The period is calculated from that day;

– Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds. Gets the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots / parts.

– The first item in physical possession in the case of
regular delivery of goods over a specified period. Return costs must be borne by you. Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to support@snusmart.co.uk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must fill out the following return form and send the goods to the address below:

https://snusmart.eu/pages/returns-exchanges-complaints

Pouch Group LTD
CK Fulfillment
Unit 3A Carnfield Place
Walton Summit Industrial Estate
Preston PR5 8AN
England

You can not regret by simply refusing to receive the item, without giving clear notice.

GOODS EXCEMPT OF THE RIGHT OF WITHDRAWAL

The following types of goods are not included in the right of withdrawal:

– Goods that have been manufactured according to the consumer’s specifications or have a clear personal touch.

– Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery. Goods which, due to their nature, become inextricably mixed with others upon delivery. Items where the seal is broken.

– Performed non-financial services if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.

– Delivery of digital content that is not delivered on a physical medium, if the execution has begun with the consumer’s prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal. Newspapers, magazines or periodicals, however, excluding subscription agreements for such publications.

– Agreements entered into at public auction. Goods that deteriorate or become obsolete quickly.

RETURN

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill out and enclose our Cancellation Form. You bear the risk of the item from the time of delivery of the item until we have received the return. We do not accept packages sent by post. cash on delivery.

CONDITION OF THE ITEM UPON RETURN

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

COMPLAINTS

Register your complaint in the EU Commission’s online complaints platform. The platform can be found here: https://ec.comropa.com/consumers/odr/ If you file a complaint here, you must provide our E-mail address: support@snusmart.co.uk